Contact us

    Welcome to Catch Wellness. Send us a message or read through the FAQs below.

    Contact Info
    Tel: 604.423.2880  Fax: 604.423.2881
    info@catchwellness.ca

    Address
    2880 Bradfield Ct
    Vancouver, BC, V5M0E3

    Hours of Operation
    Mon – Fri 8:00am – 7:00 pm
    Sat 9:00am – 4:00pm

     


    Finding Catch Wellness


    Frequently Asked Questions

    Why did the duck cross the road?

    To get a massage of course.

    How do I know if I'm safe to come for my appointment?

    Our policy requires that you complete the COVID-19 screening questionnaire and provide consent for treatment when you receive your appointment reminder 24 hours and 2 hours before your scheduled appointment. If you require a more in depth screening tool, we recommend using this one:  https://bc.thrive.health/covid19/en

    How are we ensuring a safe environment for you?

    • Increased time between appointments to ensure appropriate cleaning and social distancing
    • Decreased therapists on the schedule to limit the number of individuals in our clinics
    • Clients will be asked to arrive at their scheduled appointment time and no earlier to reduce gathering in the waiting room ie. wait in their car or wait outside
    • Self check in for clients
    • Plexiglass barriers for reception area
    • Required wearing of face masks for therapists
    • Required wearing of face coverings for all clients coming into the clinic
    • Use of recommended disinfectant grade products for cleaning
    • Cash payments not accepted

    What information do I bring to my first appointment?

    Nothing! Please provide your information over the phone or email before your first appointment. Ie. personal health number (on the back of your driver's license), claim number and adjustor's name (required for ICBC bookings), doctor's referral ( if required).

    What do I wear to my first appointment?

    Do not bring anything that is not a necessity for your treatment to minimize the contamination of your personal items. Please wear a face mask and comfortable clothing that you can move in. Ie. Shorts if the area of concern is your lower body or a spaghetti style tank top for women if your area of concern is the upper body as we will not be providing clothing at this time. 

    Can I use your washrooms?

    We strongly recommend that you go to the washroom before coming to your appointment to decrease the risk of infection/contamination.

    Are your services covered by my extended health plan?

    Our services are covered by most extended health plans. Please inquire with your insurance provider for information regarding coverage.

    Do I need a doctor’s referral?

    You do not need a doctor’s referral to attend physiotherapy or massage therapy, though some extended health plans may require one for coverage.

    Do you direct bill the insurance companies?

    We are pleased to offer online direct billing for your convenience. Please note that all treatment fees are the responsibility of the client. In the event that online direct billing is not available under your policy plan, a receipt will be provided for you to submit to your extended health carrier. Please check your eligibility with your extended healthcare provider before your first visit.

    Do you accept ICBC or WorkSafe BC (WSBC) claims?

    We accept ICBC claims with a valid claim number. For motor vehicle accidents occurring on or after April 1st, 2019, treatments must take place within 12 weeks of the date of the accident. For motor vehicle accidents occurring before April 1st, 2019, fees apply to the remainder of the preauthorized treatments and approved extensions. We do not accept WorkSafe BC claims.

    MSP Premium Assistance Coverage

    There is partial provincial coverage for qualifying clients. Please inquire with our staff for more information.

    Where can I park?

    There is 2hr free street parking available along Renfrew, E12th ave, and Kaslo St. There is also a paid parking lot off of Bradfield court beside the LaSalle College.

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